This Privacy Policy explains how Nutri-Align Ltd collects, uses, stores and protects your personal information when you visit our website, purchase from us, use our tools, or otherwise interact with us.

Nutri-Align Ltd is committed to protecting your privacy and handling your personal information responsibly.

We may update this Privacy Policy from time to time by publishing a new version on this page. Please check this page occasionally to make sure you are happy with any changes.

This policy is effective from 12 April 2026.

Who we are

Nutri-Align Ltd is the data controller for the personal information collected through this website.

Our registered address is:

Nutri-Align Ltd
160 Aztec West
Almondsbury
Bristol
BS32 4TU
United Kingdom

What information we collect

We may collect and process the following types of information:

• name
• email address
• phone number, if provided
• billing address and shipping address
• details of the products you purchase
• demographic information such as postcode, preferences and interests
• communications you send to us
• information you provide when completing forms, subscribing to emails, entering promotions, or using tools on our website
• technical information such as IP address, browser type, device information and approximate location
• website usage data, including pages visited, navigation paths, time spent on pages and interactions with website features

Purchasing products online

When you purchase products online from us, payment is processed by third-party payment providers such as Stripe and PayPal. We do not store your full payment card details.

We do store order-related information such as:

• your name
• shipping and billing address
• email address
• products ordered
• order history

How we use your information

We use your personal information for the following purposes:

• to process and fulfil your orders
• to provide customer service and respond to enquiries
• to maintain internal records
• to improve our products, services, website and customer experience
• to send service emails relating to your orders, account or use of our tools
• to send marketing emails, where you have consented to receive them or where we are otherwise permitted to do so by law
• to analyse website usage and customer behaviour
• to personalise content, recommendations and communications
• to prevent fraud, misuse and other unlawful activity
• to comply with legal and regulatory obligations

Website behaviour tracking and personalisation

We use cookies and similar technologies to understand how visitors use our website.

This may include information such as:

• pages visited
• time spent on pages
• navigation paths through the site
• referring websites or campaigns
• interactions with content, forms, quizzes, calculators and other website features

If you provide your email address to us, for example by subscribing to emails, using one of our tools, or making a purchase, we may associate some of your website activity with your customer profile.

We use this information to better understand customer interests and needs, improve our website and communications, and provide more relevant educational content, offers and product recommendations.

Email marketing and analytics platforms

We use third-party service providers to help us operate our business and marketing. These may include providers for email marketing, website analytics, payment processing, advertising, customer support and ecommerce functionality.

For example, we use Klaviyo to help us manage email marketing, audience segmentation and certain forms of website behaviour tracking and personalisation. We may also use analytics tools such as Google Analytics to understand website traffic and usage patterns.

These providers process personal information on our behalf in accordance with their own privacy and security obligations.

Legal bases for processing

Where required by applicable law, including the UK GDPR, we rely on one or more of the following legal bases for processing your personal information:

• performance of a contract, for example when processing and delivering your order
• our legitimate interests, for example in operating and improving our business, website and services
• your consent, for example for certain cookies and marketing communications where consent is required
• compliance with legal obligations

Marketing communications

If you have opted in to receive marketing from us, we may send you emails about new products, special offers, educational content and other information we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies

A cookie is a small file placed on your device when you visit a website. Cookies help websites function properly, remember your preferences, analyse traffic and improve user experience.

We use cookies and similar technologies for purposes including:

• essential website functionality
• remembering preferences and settings
• traffic measurement and analytics
• understanding how visitors use our website
• marketing, personalisation and audience segmentation

These technologies may track your activity across multiple pages during your visit and, in some cases, over time, in order to understand usage patterns and improve the relevance of our website and communications.

You can choose to accept or decline certain cookies through your browser settings or any cookie management tools made available on our website. Please note that disabling some cookies may affect the functionality of the website.

Where required by law, including in the UK and EU, we rely on your consent to use certain types of cookies and tracking technologies.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as pages viewed, time spent on the site, device type, browser type and general geographic location based on IP address.

We may use Google Analytics features that support advertising and audience insights, including demographics and interests reporting, where available.

You can opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

IP address and currency conversion

We may allow third parties to process your IP address in order to estimate your location for the purpose of displaying the most relevant currency and regional experience. We may also store your selected currency in a cookie or similar technology so that it remains consistent while you browse the website.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, customer service and reporting requirements.

The exact retention period may vary depending on the type of information and the reason we hold it.

How we protect your information

We are committed to ensuring that your information is secure. We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing your information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary to run our business and provide our services, including:

• payment providers
• shipping and fulfilment providers
• email and SMS marketing platforms
• analytics and advertising providers
• website, hosting and ecommerce service providers
• professional advisers and legal or regulatory authorities where required

We may also share information where required by law, regulation, court order or to protect our legal rights.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place so that your information remains protected in accordance with applicable data protection law.

Links to other websites

Our website may contain links to other websites. Once you leave our website, please note that we do not have control over the other website. We are not responsible for the protection and privacy of any information you provide while visiting such websites, and such websites are not governed by this Privacy Policy.

Your rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal information in certain circumstances
• request restriction of processing in certain circumstances
• object to certain types of processing
• withdraw consent where processing is based on consent
• request transfer of your data where applicable
• complain to a data protection authority

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• when filling in forms on our website, look for any options allowing you to choose how your information is used
• if you no longer wish to receive direct marketing, you can unsubscribe at any time or contact us to update your preferences

We will not sell, distribute or lease your personal information to third parties for their own marketing purposes unless we have your permission or are required by law to do so.

Requesting your data

You may request details of the personal information we hold about you under applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

If you would like to make a request, or if you believe that any information we are holding about you is incorrect or incomplete, please contact us in writing at:

Nutri-Align Ltd
160 Aztec West
Almondsbury
Bristol
BS32 4TU
United Kingdom

You may also contact us by email using the contact details published on our website.

Complaints

If you are unhappy with how we handle your personal information, we would appreciate the chance to address your concerns first. You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom, or with your local data protection authority where applicable.